Refund Policy

Rain.club / Rainmakers OS — Operated by CRE Media III, LLC

Version 1.0 · Effective November 4, 2026

The short version

1. Who this applies to

This Policy is part of our Terms of Service. It applies to purchases from CRE Media III, LLC (dba Rainmakers OS and Rain.club), including purchases processed by our payment partners. You see and accept this Policy at checkout before you pay.

2. Programs: all sales final

2.1 Digital product, delivered instantly. Our programs, including the Rainmakers Coaching Program, are digital products. When your purchase is complete, the product is delivered to you instantly: access to the program, its training materials and our online community is sent electronically to the email address you used at checkout. Live coaching calls and onboarding are delivered online.

2.2 All sales are final. Because the product is delivered instantly and digital content cannot be returned, all program purchases are final and non-refundable once your payment is made. We do not offer refunds, exchanges or cancellations, including if you:

This applies to payments in full, payment plans and financed purchases.

2.3 Decide before you buy. Please read our Terms of Service and this Policy, and send any questions to support@rain.club, before you purchase. By completing your purchase, you confirm that you understand you are buying a digital product that is delivered instantly and that all sales are final.

2.4 Payment plans. If you chose a payment plan, you agreed to pay the full program price in installments. You cannot cancel the remaining installments. If an installment fails, we may pause your access until you are current, and the balance remains due.

2.5 Financing and buy-now-pay-later. Financing offered at checkout (for example, through ClarityPay, Klarna, PayPal, Climb or other providers) comes from third-party lenders under separate agreements, which govern your repayment. Ending your participation in the program does not cancel your loan. You keep any rights the law gives you.

2.6 Changing your start date. If something comes up before your onboarding, ask us about moving it to a later date. We may offer this at our discretion; it is not a refund.

3. Monthly memberships and software subscriptions

3.1 Cancel anytime. Cancel in one click from your dashboard, or email support@rain.club. Cancellation stops future charges. You keep access through the end of the billing period you have paid for.

3.2 No partial refunds. We do not give refunds or credits for partial months, unused time or downgrades, except for billing errors under Section 5 or where the law requires.

3.3 Free trials. If a purchase includes a free trial that turns into a paid subscription, we will show the price, the date of the first charge and how to cancel before you agree. You will then get:

If you cancel before the trial ends, you will not be charged.

3.4 Software after a program's included access. If a program includes 30 days of Rainmakers OS software access, continuing the software afterward requires a separate paid plan (currently $299 per month). We will not charge you for it unless you separately choose that plan and authorize the charge.

4. 30-Day Lender-Ready Guarantee (Rainmakers Coaching Program)

4.1 The promise. If you meet every condition in Section 4.2 and do not have a Qualified Deal in front of lenders by Day 30, we will keep working with you at no additional cost until your Qualified Deal is in front of lenders, for up to six (6) additional months. That includes one-on-one help and priority review of your deal package.

4.2 Conditions: what "follow the coaching program" means. Days are counted from your onboarding session ("Day 1"). You must:

4.3 Qualified Deal. A "Qualified Deal" is a request to finance commercial real estate for a loan of $1,000,000 or more. Examples include multifamily with 5 or more units, retail, office, industrial, hospitality, self-storage and mixed-use.

The borrower must have authorized you to seek financing and must have provided:

4.4 In front of lenders. "In front of lenders" means your Qualified Deal package has been submitted to at least three (3) lenders or capital providers, either by you with our coaching or by our team. It does not mean any lender will review the deal favorably, issue a term sheet, or approve or close a loan.

4.5 How to claim. Email support@rain.club with "30-Day Guarantee" in the subject line between Day 31 and Day 45. We will confirm your eligibility from our attendance, training and pipeline records within 5 business days.

4.6 Limits. This Guarantee is our only guarantee. Continued help under Section 4.1 is your sole remedy, and the Guarantee does not provide cash refunds. It does not guarantee lender interest, approval, a term sheet, a closing, a fee or any income.

5. Billing mistakes we always fix

We will refund or correct the charge, as appropriate, if:

6. Removal from the platform

We may remove users from the platform for breaking our Terms or community rules, or for any reason, as described in Section 14 of our Terms of Service.

7. How to get help

Email support@rain.club (fastest) or call +1 (786) 567-5372, Monday to Friday, 9 a.m. to 6 p.m. ET. Include the email address you purchased with. We reply within 1 business day and aim to resolve issues within 10 business days.

Our payment partner Commas also provides buyer support at support@fanbasis.com. It has its own buyer-protection process for non-delivery, purchases that are materially different from their description, and unauthorized transactions.

8. Payment disputes and chargebacks

8.1 Please contact us first. Most billing issues are resolved within a day.

8.2 Your rights. You keep all of your rights with your bank or card issuer. Nothing in this Policy stops you from disputing a charge.

8.3 If a charge you authorized is disputed:

9. Your legal rights

Nothing in this Policy limits any right you have under applicable law that cannot be waived by contract, including any statutory right to cancel. If a law gives you a cancellation period or more rights, that law controls.

10. Changes

We may update this Policy for future purchases. The version you accepted at checkout applies to your purchase.

Contact: CRE Media III, LLC (dba Rainmakers OS) · support@rain.club · +1 (786) 567-5372 · 8 The Green, Suite A, Dover, DE 19901